🔒 Privacy Policy

1. Introduction and Scope

25ph12 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained from users ("you," "your") of the 25ph12 online casino and sports betting platform accessible at https://25ph12.cam and through associated mobile interfaces.

This Privacy Policy applies to all personal information collected by 25ph12 through any means including but not limited to information collected during account registration, deposits and withdrawals, gameplay, customer support interactions, promotional activities, and website browsing. By accessing or using the 25ph12 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

We operate in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable Philippine data protection laws. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the platform and contain additional provisions related to data handling and user obligations.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when registering an account, making deposits or withdrawals, contacting customer support, or otherwise interacting with the platform. This information includes:

• Account Registration Information: Full legal name, date of birth, residential address, email address, mobile telephone number, username, password, and security questions/answers
• Identity Verification Information: Government-issued identification documents (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), photographs or selfies for identity confirmation, and other documents required for Know Your Customer (KYC) compliance
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account details, and transaction history including deposits, withdrawals, wagers, and winnings
• Communication Information: Information contained in messages you send to customer support, feedback forms, survey responses, and other communications with 25ph12
• Marketing Preferences: Your choices regarding receiving promotional communications, newsletter subscriptions, and participation in marketing campaigns

2.2 Information Collected Automatically

When you access and use the 25ph12 platform, we automatically collect certain technical and usage information including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information
• Usage Information: Pages visited, features used, games played, bet amounts, win/loss records, time spent on platform, click patterns, and navigation paths
• Location Information: IP address, geographic location data derived from IP address, and other location information as permitted by device settings
• Log Information: Access times, error logs, crash reports, and other system activity information

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (GCash, PayMaya, banks) providing transaction confirmation and verification information, identity verification services confirming authenticity of documentation, fraud prevention services providing risk assessment information, and marketing partners through which you accessed our platform.

3. How We Use Your Information

25ph12 uses collected personal information for the following purposes:

3.1 Platform Operation and Service Delivery

• Creating and managing your 25ph12 account
• Processing deposits, withdrawals, and gaming transactions
• Enabling gameplay and recording game outcomes
• Providing customer support and responding to inquiries
• Administering bonuses, promotions, and tournaments
• Maintaining accurate financial records and account balances

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure compliance with Philippine gaming regulations requiring players to be at least 21 years old
• Complying with PAGCOR licensing requirements and gaming regulations
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detecting and preventing fraud, money laundering, and other illegal activities
• Responding to legal obligations including court orders, regulatory inquiries, and lawful government requests
• Maintaining records as required by applicable gaming and financial regulations

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious patterns or unauthorized access
• Detecting and preventing fraudulent transactions and bonus abuse
• Protecting against cybersecurity threats and system vulnerabilities
• Investigating suspected violations of Terms and Conditions
• Maintaining platform integrity and protecting other users

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve user experience and platform functionality
• Conducting research and development for new features and games
• Testing platform performance and troubleshooting technical issues
• Generating aggregated statistics and analytics (anonymized where possible)

3.5 Marketing and Communications

• Sending promotional offers, bonus announcements, and marketing communications (with your consent)
• Providing personalized recommendations for games and betting opportunities
• Notifying you of platform updates, new features, and policy changes
• Conducting customer satisfaction surveys and requesting feedback

4. Legal Basis for Processing

We process your personal information based on the following legal grounds under Philippine data protection law:

• Contractual Necessity: Processing necessary to perform our contract with you, including providing gaming services, processing transactions, and managing your account
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations including gaming licensing requirements, anti-money laundering laws, and tax obligations
• Legitimate Interests: Processing necessary for our legitimate business interests including fraud prevention, platform security, service improvement, and business analytics, provided such interests do not override your privacy rights
• Consent: Processing based on your explicit consent, particularly for marketing communications and non-essential cookies, which you may withdraw at any time

5. Information Sharing and Disclosure

25ph12 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processors (GCash, PayMaya, banking partners) for transaction processing, identity verification services for KYC compliance, gaming software providers for platform operation, customer support platforms for communication management, and cloud hosting providers for data storage. These providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

5.2 Legal and Regulatory Requirements

We may disclose your information to law enforcement, regulatory authorities, or government agencies when required by Philippine law or legal process, in response to valid court orders or subpoenas, to comply with PAGCOR regulations and licensing requirements, to investigate suspected fraud or illegal activity, or to protect the rights, property, or safety of 25ph12, our users, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy. We will notify you of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing, such as when participating in joint promotions with partners or when you authorize integration with third-party services.

6. Data Security Measures

25ph12 implements comprehensive technical, administrative, and physical security measures to protect your personal information including:

• Encryption: All data transmitted between your device and our servers is protected using SSL/TLS encryption (256-bit). Sensitive information stored in our databases is encrypted at rest.
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis. Multi-factor authentication required for administrative access to systems containing personal data.
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring protect against unauthorized access and cyber attacks.
• Secure Development: Security testing and code reviews conducted throughout platform development. Regular vulnerability assessments and penetration testing performed by independent security firms.
• Incident Response: Documented procedures for detecting, responding to, and recovering from security incidents. Breach notification protocols in place to inform affected users as required by law.
• Third-Party Standards: Service providers handling personal information must demonstrate compliance with industry-standard security certifications and practices.

While we implement robust security measures, no system is completely secure. You also play an important role in protecting your information by maintaining confidentiality of your account credentials, using strong passwords, and promptly reporting any suspected unauthorized access.

7. Data Retention

25ph12 retains personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Account Data: Retained for the duration of your account relationship with 25ph12
• Transaction Records: Retained for a minimum of seven (7) years following the transaction date as required by Philippine financial and gaming regulations
• Identity Verification Documents: Retained for seven (7) years following account closure to comply with anti-money laundering requirements
• Communication Records: Customer support communications retained for three (3) years for quality assurance and dispute resolution purposes
• Marketing Data: Retained until you withdraw consent or for three (3) years from last interaction if no objection received

After applicable retention periods expire, personal information is securely deleted or anonymized. You may request earlier deletion subject to our legal and regulatory obligations.

8. Your Privacy Rights

Under Philippine data protection law, you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of what personal information we hold about you and obtain copies of that information.
• Right to Correction: You may request correction of inaccurate or incomplete personal information. Account information can be updated directly through your account settings.
• Right to Erasure: You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or based on legitimate interests grounds.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge Complaint: You may file a complaint with the Philippine National Privacy Commission if you believe we have violated your privacy rights.

To exercise these rights, contact our Data Protection Officer through the contact information provided at the end of this policy. We will respond to verified requests within thirty (30) days. Some requests may be subject to verification of your identity to protect against unauthorized access to your information.

9. Cookies and Tracking Technologies

25ph12 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and provide personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform operation, authentication, and security. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences and settings to provide enhanced, personalized features.
• Analytics Cookies: Help us understand how users interact with the platform, which pages are visited, and where improvements can be made.
• Marketing Cookies: Track your activity to deliver relevant promotional offers and measure campaign effectiveness (requires consent).

Most browsers allow you to control cookies through settings. However, disabling certain cookies may limit platform functionality. For more information about managing cookies, consult your browser's help documentation.

10. International Data Transfers

While 25ph12 primarily operates within the Philippines serving Filipino users, some service providers we engage may process personal information outside the Philippines. When we transfer data internationally, we ensure adequate protection through appropriate safeguards including data processing agreements incorporating standard contractual clauses, verification that recipient countries provide adequate data protection, and limiting transfers to what is necessary for service delivery.

Our primary data storage and processing occurs within the Philippines or regions providing equivalent data protection standards. You acknowledge and consent to such transfers when using the 25ph12 platform.

11. Children's Privacy

The 25ph12 platform is intended exclusively for individuals aged twenty-one (21) years or older in compliance with Philippine gaming regulations. We do not knowingly collect personal information from persons under 21 years of age. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close any associated account.

If you believe a person under 21 has provided personal information to 25ph12, please contact us immediately so we can take appropriate action. Parents and guardians should monitor their children's internet usage and prevent underage access to gambling platforms.

12. Changes to This Policy

25ph12 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated through email notification to your registered address, prominent notice on the platform homepage, or in-platform notification upon login.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically. Your continued use of the 25ph12 platform following notification of changes constitutes acceptance of the updated policy.

If changes materially affect how we process your personal information and require new consent under applicable law, we will obtain that consent before implementing such changes.